聯通互聯網套餐哪個好？近日，很多網友都在討論這個話題，越來越多老用戶通過聯通客服投訴，得以換用資費更加實惠的聯通互聯網套餐。

　　那麽到底聯通互聯網套餐要如何申請更換，今天就一起來看看聯通老用戶換互聯網套餐攻略吧！

　　老用戶如何換互聯網套餐？

　　聯通之前推出的很多互聯網套餐，資費比傳統的套餐更加優惠，但老用戶無法直接通過營業廳 App、客服電話等渠道更換。

　　但是，其實這是沒有道理的，工信部曾經在〔2006〕630 號文件中第二條要求：在同一移動電話歸屬地內，可以在不改變號碼的情況下，自主選擇使用本企業的所有資費方案。

　　因此，老用戶可以直接聯系客服要求更好互聯網套餐，如果被拒，則可以進入到工信部投訴。如無意外，投訴後就可以順利更換到新的套餐，下面是詳細步驟。

　　一、聯系客服更換套餐

　　這裏可以打“10010”客服電話來聯系客服，或者關註微信公眾號“中國聯通微廳”來和人工客服交流，這裏以微信公眾號的方法為例。

　　1、關註微信公眾號“中國聯通微廳”，輸入“00”接入人工客服，然後輸入地區碼，接著等待人工客服接通，等待時長視情況從幾分鐘到十幾分鐘不等。

　　2、直接要求更換套餐，明確告訴客服需要更換的互聯網套餐的具體名字。客服會要求提供手機號碼、身份證號碼、姓名等信息，照辦即可。

　　↑↑↑在微信中接入聯通人工客服，要求轉套餐

　　3、客服如果稱已經登記申請轉入，那對話就可以結束了，等待聯通客服的確認電話即可。如果客服拒絕，則可以到工信部申訴了。

　　1、在向工信部申訴前，需要先聯系過客服然後被拒。工信部的具體申訴網址可以點此進入。在申訴中，填寫自己的真實資料，然後在申訴內容中填寫以下內容。

　　XX 運營商推出了 XX 套餐，本人已經聯系 XX 運營商客服，要求從 XX 套餐轉到 XX 套餐，但 XX 運營商拒絕此服務。

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　　根據信息產業部《信息產業部關於保障移動電話用戶資費方案選擇權的通知》（信部清〔2006〕630 號）文件中第二條要求：在同一移動電話歸屬地內，可以在不改變號碼的情況下，自主選擇使用本企業的所有資費方案。

　　請工信部對 XX 運營商 XX 分屬公司作進一步處理，完成轉套餐服務。”

　　填寫的內容大致按照此意思即可，不必照搬模版。

　　2、如無意外，在投訴後，聯通就會有回訪電話並對轉套餐的要求進行確認，到這裏轉套餐就水到渠成了。

　　實際上，這套方法不僅適用於聯通，也適用於其他運營商，大家可以視實際情況，按照此思路操作。

聯通老用戶換套餐全攻略奉上