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How Alexa Is Learning to Converse More Naturally : Alexa Blogs

To handle more-natural spoken interactions, Alexa must track references through several rounds of conversation. If, for instance, a customer says, "How far is it to Redmond?" and after the answer follows up by saying, "Find good Indian restaurants there", Alexa should be able to infer that "there" refers to Redmond. We call the task of reference tracking "context carryover," and it's a capability that is currently being phased in to the Alexa experience. At this year's Interspeech, the largest conference on spoken-language understanding, my colleagues and I will present a paper titled "Contextual Slot Carryover for Disparate Schemas," which describes our solution to the problem of slot carryover, a crucial aspect of context carryover. "Domain" describes the type of application -- or "skill" -- that the utterance should invoke; for instance, mapping skills should answer questions about geographic distance.