But if most of your money comes from research, things can get interesting quickly. Research usually means high diversity, with the requirement for speed. This is fun. I wouldn't change my job easily.

Typically, uni's outsource <10% of their IT. Higher ed is not a very big or profitable market segment. Regulatory and compliance requirements can differ wildly, even between neighboring states or provinces, and especially if subsidies are involved. So, even less attractive for standardized software. That's why the COTS offerings are limited. Don't be surprised if you hear about larger uni's spending tens of millions on ERP-type systems. Not everybody can afford that, though.