The concept of chatbots is great for companies that are looking for efficiencies -- hand off simple communication tasks to automation so that humans can either concentrate on more complicated work, or be eliminated altogether. But have chatbots lived up to their promise? According to her and her team, chatbots, paired with the right tech, can increase engagement and speed up conversions. Consumers want more intelligence from their bots. Pegasystems recently surveyed 3,500 global consumers and found that though most consumers are okay with short chatbot dialogues, 65 percent still prefer to interact with a human being.