Leaders adopt AI for business benefits, not just to automate jobs away, research says
Organizations are adopting artificial intelligence (AI) and machine learning for its business benefits, not with the intention to eliminate jobs through automation, according to 451 Research's Voice of the Enterprise (VoTE): AI & Machine Learning - Adoption, Drivers and Stakeholders 2018 survey on Thursday. The report surveyed approximately 550 IT end-user decision-makers from small, midsize, and large enterprises around the world. Almost 50% of respondents had already deployed or planned to deploy machine learning in their companies within the next year. While many reports focus on the negative aspects of machine learning, the successes portray a more realistic picture of machine learning adoption in companies, Nick Patience, founder and research vice president for software at 451 Research, said in the press release. Companies have instead seen incredible benefits from machine learning, with 49% reporting increased competitive advantages and 44% reporting improved customer experience, said the release.