The creation of appointment executes the organizational data profile “Z00000000016” with scenario “SALES” and gets the sales orgs of the users (more than one) in FM CRM_ORGMAN_DETERMINE_SUBSET:

Raises the exception “alternatives_found = 3” and continues trying to search another organizational data profile:

FM CRM_ORGMAN_DETERMINE_SUBSET line 47

  CALL FUNCTION 'CRM_ORGMAN_GET_PROFIL_ID'
    EXPORTING
      iv_ref_guid      = cs_orgman_com-ref_guid
      iv_ref_kind      = cs_orgman_com-ref_kind
      iv_scenario      = iv_scenario
    IMPORTING
      ev_org_profilid  = lv_org_profilid
      es_org_profile   = ls_orgprof
    EXCEPTIONS
      no_profile_found = 1
      OTHERS           = 2.
 

Raises the exception “no_profile_found = 1”. This is the cause of the issue.
Inside of FM ‘CRM_ORGMAN_GET_PROFIL_ID’ tryes to get the organizational data profile “Z00000000016” with scenario “SERVICE”:

FM CRM_ORGMAN_GET_PROFIL_ID line 107

    CALL FUNCTION 'CRM_ORGMAN_ORGPROF_SELECT_CB'
      EXPORTING
        iv_org_profilid = ev_org_profilid
        iv_scenario     = iv_scenario
      IMPORTING
        es_orgprof      = es_org_profile
      EXCEPTIONS
        OTHERS          = 0.
 
 

• EV_ORG_PROFILID : Z00000000016
• IV_SCENARIO : SERVICE
• ES_ORG_PROFILE

We don’t have created the organizational data profile “Z00000000016” with scenario “SERVICE”

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