AWS Support
From the Support Center, all Developer-level and higher Support customers can open a case online. Business and Enterprise-level customers can ask AWS to call at any convenient phone number or strike up a conversation with one of our engineers via chat. Enterprise-level customers also have direct access to their dedicated Technical Account Manager.
Support for Health Checks
Health Checks monitor the health and status of AWS services, and the status of these checks is displayed in the AWS Management Console. When a check does not pass, customers have the option to open a high-priority ticket with Technical Support for assistance. Health Checks are currently available for Amazon EC2 instances and Amazon EBS volumes. For more information, see the
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