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Expect a pragmatic vision of AI

Last year, Forrester predicted that firms would struggle with new technologies, particularly artificial intelligence. This prediction came true: Firms continued with AI experiments that lacked meaningful results. Adoption has now slowed (51 percent adoption in 2017; 53 percent adoption in 2018). And budgets remain low in contrast to the ROI and transformation expectations for AI (under $2 million for 2018). Also: Will AI need therapy in the future?