Robotic process automation (RPA) is still relatively new to South Africa, with mainly the major banks moving to deploy it to manage certain repetitive and manual processes. But RPA presents significant promise in many sectors where manual processes delay operations and add costs in a price-sensitive market. The insurance industry is one sector that stands to achieve multiple gains from deploying RPA: through intelligent automation, they can achieve more streamlined processes, improved customer service, lower overheads and reduced risk. RPA is akin to deploying an army of artificial intelligence workers, or bots, to automate processes both in customer-facing and internal functions. From managing invoices and onboarding new customers, to validating data, assessing risk and confirming the market value of insured items, RPA tools can replace human resources; delivering outputs faster and more accurately.