AI and related technologies are most effective when used as a way to unleash creativity and increase autonomy in workers. The study was done by researchers at Goldsmiths, University of London, and commissioned by robotic process automation vendor Automation Anywhere. Released in September, the study looked at the role and impact of automation in the workplace, focusing on two "augmentation" technologies: Among the findings: Not only do enterprises that invest in augmented human intelligence promote a "more human workplace," but workplaces with cultures that foster learning also do technology augmentation more successfully. "The key [to success] was to invest in technology and people," said Mihir Shukla, CEO of Automation Anywhere. "Technology investment is straightforward," he added.