Business processes influence many different aspects of our daily lives as consumers and workers, whether we realize it or not. Whatever our requests or tasks--ordering your morning latte, applying for a job, finding the right song on a streaming music app, picking out a new car with just the right shade of leather seats--there's a process involved. But many processes are slow, inefficient or otherwise ill-suited to serve the fast-moving demands of today's customers. As we detail in our recently published book, Human Machine--Reimagining Work in the Age of AI, many companies are already using artificial intelligence to automate processes to some extent. But if AI is deployed primarily to displace human workers, short-term productivity gains are about as good as you're going to do.