There has been a massive surge in the popularity of using instant messengers to provide online customer support and chatbot work. Even in the banking industry, which is notoriously conservative, have been entering the space in droves to increase customer satisfaction and lower costs. Chatbots have found their way into corporate intranets, to provide information and training for staff, and into the Internet for all clients and potential customers. Virtually every major bank has integrated some form messenger-based chatbot into their website or as part of a mobile app. "There is a lot of interest in the FinTech community in using automated messengers to interact with customers," Alexey Kulyk, Director of Products at the international payment provider Maxpay, shares, expressing confidence that using messengers and chatbots are more than just a fad.