The Service Commitment does not apply to any unavailability, suspension or termination of DynamoDB, or any other DynamoDB performance issues:

(i) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of DynamoDB;

(ii) that result from any voluntary actions or inactions from you or any third party (e.g. scaling of provisioned capacity, misconfiguring security groups, VPC configurations or credential settings, disabling encryption keys or making the encryption keys inaccessible, etc.);

(iii) that result from you not following the

(iv) that result in additional recovery time due to insufficient read capacity units (RCUs) and write capacity units (WCUs) provisioned for your database workload;

(v) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control);

(vi) that result from any maintenance as provided for pursuant to the Agreement; or

(vii) arising from our suspension and termination of your right to use DynamoDB in accordance with the Agreement (collectively, the “DynamoDB SLA Exclusions”).

If availability is impacted by factors other than those explicitly used in our Monthly Uptime Percentage calculation, then we may issue a Service Credit considering such factors at our discretion.