##Fire fighting
一：正文
Although helping users with their various problems is rarely included in a system administrator’s job description , it claims a significant portion of most administrators’ workdays. System administrators are bombarded with problems ranging from “It worked yesterday and now it doesn’t! What did you change?” to “I spilled coffee on my keyboard! Should I pour water on it to wash it out?”
In most cases,you response to these issues affects your perceived value as an administrator far more than does any actual technical skill you might possess. You can either howl at the injustice of it all ,or you can delight in the fact that a single well-handled trouble ticket scores as many brownie points as five hours of midnight debugging .You pick!
二：單詞
*：various /'veərɪəs/ 各式各樣的
*：rarely /'reəlɪ/ 難得的
*：description /dɪ’skrɪpʃ(ə)n/ 描述
*：claims /klem/ 要求
*：significant /sɪg’nɪfɪk(ə)nt/ 重大的
*：portion /'pɔːʃ(ə)n/ 部分
*：bombarded 不斷地
*：response /rɪ’spɒns/ 響應
*：issues ['ɪʃju:z] 問題
*：perceived 感知
*：possess /pə’zes/ 持有
*：howl 吼叫
*：injustice /ɪn’dʒʌstɪs/ 不公平的
三：整段
儘管在系統管理員工作的規定範圍之類，很少會包括幫助使用者解決各種問題，但對於大多數系統管理員而言，這通常佔據了他們日常工作的很大一部分。系統管理員往往遭受各種問題狂轟亂炸，問題從“我的程式昨天正常，今天不工作，你改了什麼”，“我的咖啡灑在鍵盤上，怎麼洗掉。”
在大多數情況下，系統管理員對這些事情的響應，要比他可能具備的任何實際技術技能，更能讓別人感覺到他作為一個系統管理員的價值所在。要麼憤憤不平，要麼欣然接受這樣的事實：深夜花5小時除錯，和妥善處理一張故障工單，績效評定上是一樣的。